FAQ - Contact us

Have any questions about Decathlon products, services or stores?

Please visit our Decathlon UK online customer service section at any time, or call our dedicated team by phone at 0345 450 7936 (local call rate) from Monday to Friday from 9 a.m to 8 p.m, Saturday from 9 a.m to 6 p.m and Sunday from 12 p.m to 8 p.m. We’re at your service.

Any questions regarding your online order on Decathlon.co.uk?

Please visit our Decathlon UK online customer service section at any time , or call our dedicated team by phone at 09 69 32 33 22 (no surcharge) from Monday to Friday from 9 a.m to 8 p.m, Saturday from 9 a.m to 6 p.m and Sunday from 12 p.m to 8 p.m. We’re at your service.

Looking to receive some B’TWIN stickers?

We’re very sorry, but due to the very large number of requests we have received, we are unable to fulfil them all. This is why we are not giving out stickers at the moment. Thank you for your understanding.

Have any questions about our after sales service?

If you encounter a problem with your product during its warranty period and in the course of using the product as intended, please take it to your nearest Decathlon store. Find your store.

After locating the store you wish to visit, please feel free to contact the store team directly via email or telephone; you can find this information on your store page.

You can also contact our Decathlon UK after sales service.

Have any questions about the lifetime warranty on B’TWIN bikes?

The frames on our bikes carry a lifetime warranty.

You can find all the details on this lifetime warranty in the lifetime warranty section of our website. You may also consult the terms and conditions of the B’TWIN lifetime warranty.

Have any questions about partnership requests?

B’TWIN works in close collaboration with its technical partners throughout the course of creating and developing its products. You can see our list of technical partners in our dedicated section.

These athletes have been selected as part of our strategy to develop our range of sports products and meet particular needs in terms of development. B’TWIN does not sponsor riders.

Looking for your product’s instruction manual?

You can find your product’s instruction manual in our notices section, available for download.

Interested in an internship, training/work-study program or employment at B’TWIN?

Please submit your application on our dedicated website.