Thank you for buying a BTWIN Rockrider 520 or 540 from Decathlon
Following regular quality control tests, BTWIN has detected some faults with certain frame sizes (noted above).
For this reason , we ask you to verify your bike to check and see if your model is affected before your next ride.
The information you will need is available on your bike in order to check whether or not your bike is impacted by this recall:
1/ Locate the silver sticker on your frame which has all the necessary information :
2/ Check the written information :
- The 12 digit serial number
- The model name
- The size
3/ Input the above information on the following form* :
*If for whatever reason you are unable to locate this information, please contact your local decathlon store (or the online customer loyalty team) with this email or your Decathlon loyalty card and you will be offered a replacement bike. If for whatever reason you are not satisfied with the replacement bike we can offer you a full refund.